System Monitoring

Types of Contacts

There are several types of contacts that can apply to a customer account. 

• Account Contacts - Contacts that are authorized to make changes to an account,

• Priority Contacts - The first contact for an alarm signal, 

• Keyholder Contacts - Contacts that have a key and alarm code to the building that is monitored,

• Other Contacts - Other general notification contacts,

• Emergency Services Contacts - These contacts are not controlled by the customer, dealer, or monitoring station.

Managing your contacts

There are multiple methods to managing your Central Station / Account Contacts.

1. If you have an Advance system and are using the Premiere Interactive service, with the alarm.com portal- you can manage certain contacts from within the Alarm.com mobile app or web portal. 

2. For all other systems, send an email from an authorized email address (this is an email address that FORTRESS Integrations has on file for your account), detailing your account changes, to Service@fortressintegrations.ca.

3. In special cases, commercial customers may have been provisioned with contact management access at the Central Station. These details will have been emailed.

Types of Monitoring

There are multiple methods to monitoring your system, 

1. Over a telephone line - This is a much older standard that is no longer recommended due to instability.

2. Over an internet connection - This is more recommended as it utilizes the existing internet connection that is available at the installation site.

3. Over a cellular connection - This is the most common, and more reliable (Especially when paired with monitoring via Internet connection.)